Back in the summer of 1997 my brother and I were having a night out with our cousin Irene. We all had a little too much to drink and as you do, tongues were wagging. Irene had for many years been working as an office cleaner in the evenings, offering her a good work life balance around her kids. Unfortunately, not all was well. She said she mostly felt lonely doing the job; she only met her supervisor if there was a problem. So, she grew to dread her supervisor “popping in for a chat”. Whenever she tried to argue her side of the story e.g. not having the right chemicals or equipment, her supervisor didn't want to know, telling her to “just get it done.”
Then one day I was watching the news and Richard Branson came on. He was talking about the starting of Virgin Trains. I remember him saying how he loves to come into an existing complacent market and shake it up. By offering better service, friendly staff, doing things on time.
And I thought what if?
Little did my brother and I know about the journey we were about to embark on. We had a van, a hoover, a mop bucket and a whole lot of enthusiasm.
The first couple of years were, to say politely, a disaster. If you can think of a mistake to make, then we made it. Working crazy hours we skimmed jobs, we let people down; we were too busy to keep in touch. We had a few employees, but we never spent any time with them. Basically leaving them to their own devices.
But we learned a lot; mistakes were slowly sorted out. Until eventually we were better. Better at doing the job properly, better at turning up on time, better at keeping in touch and most importantly better with our employees.
Then one summer's evening many years later we sat back and looked at the million pound business we had built and realised that our journey had been the best decision we had ever made.
However the secret sauce we learned through our journey is surprisingly simple. But like all simple things, it's overlooked and undervalued.
The secret we learned was this:
Relationships are everything, but not the relationships you often hear bounded about, like,
“make your client feel great”,
“Anticipate their every need, and you will be a success”.
No, our secret is none of them, although we do keep in touch. Our secret is this. We have a relationship with our cleaner. Irene felt lonely and unappreciated. The only time anyone would visit, was to tell her off. When she did make a suggestion, her opinion was dismissed. She got complaints because no one cared about her. In return, she didn’t care about the job she was doing.
We know our employees. When we “pop in for a chat” it is a chat. A chat that helps them feel like a person. Someone who is valued. And in turn, you get a consistently clean office.
Why don’t you get in touch today and see if our little secret can help you too?
OUR CUSTOMER COMMITMENT CHARTER
“Eighty percent of success is showing up” - Woody Allen
Have you ever came into work in the morning and realised the cleaning has not be done? Ever sent an email or made a call for it not to be returned? If you have answered yes, then take comfort in knowing you are not alone. This is the first of 2 common problems that many people face.
So how can you fix it? Well it turns out there’s an app for that.
Staff clock in and out
They can only do so at your premises
Our supervisors can see who is and isn’t at their work
They provide cover when necessary
“Learning to trust is one of life's most difficult tasks” - Isaac Watts
As Isaac Watts said this is difficult stuff and even harder to prove.
What we can say is this.
Every single one of our employee ‘s goes through a Disclosure Scotland check.
That way we can prove to you that:
They are who they say they are
They have no criminal record
That way you can take comfort in knowing the qualities and character of the people who are working in your premises.
Manage and Support
“Price is what you pay. Value is what you get” - Warren Buffett
Ever wondered if your premises are being checked?
Made a complaint and not sure if it’s being dealt with?
Spent valuable time searching for an invoice?
Had a health and Safety audit and can’t find the documents you need?
We provide the following;
Regular Audits - Checking that the cleaner is happy and the job is being done right
A help desk that tracks all issues so you know things are being dealt with
An online folder that has all your invoices so you can easily download them
The same folder has all your Health and Safety info - At your fingertips when needed.
Don’t just take our word for all of the above.
We have ISO:9001 certification.
This proves we “say what we do and do what we say”
Do a Great Job
“It is not enough to do your best; you must know what to do, and then do your best” - W Edward Deming
Have you ever watched someone at their work and you can just see they don’t care? Ever looked in the cleaning cupboard or under the sink and found poor equipment or worse none at all - Then asked yourself what are they cleaning with? It doesn’t matter how good your company is if the cleaner at the front line doesn’t have pride in the job.
W Edward Deming, the quote above, helped create Japanese manufacturing. He showed them how to build great cars all the time every time. One of the core principles he taught was about pride in your work. He said you can’t expect someone to have pride in their work if you create barriers for them. Barriers like poor training, not having the right equipment, having a workplace that is horrible to be in.
All our staff are trained how to clean
A 3rd party training provider gives them a certificate once they pass
They get Health & Safety training so they know we care about there well being
This also has a 3rd party certificate
We provide them with the right tools and chemicals to do the job
We train them on colour coding and Infection control so they know what clean actually is and why it’s important
Once we have done all that we add the magic ingredient. We offer them regular face to face support. We learned years ago the power of a “how are you getting on” chat. Someone who feels like a number will never take pride in their work.
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity" - Douglas Adams
We believe that sincerity and integrity are the building blocks of a successful relationship.
Although you may not be able to measure them in money, you can say if we don’t do what we say then this will happen.
Guarantees need to mean something.
They should help you while we are getting to know each other.
So, if at any time within the first 30 days you decide we are not the right fit you. The you can stop immediately and we won’t charge you a single penny.
“'No one likes to be tied into a contract'” - Norham Cleaning
No one likes to be tied into a contract.
It’s bad for you and it makes the other party lazy because they know you can’t leave.
We don’t believe in any of that
You can leave at anytime
Pay only for the month you’re in
You can change requirements as your business grows or shrinks
Our terms ensure your flexibility